Cancellation Policy

Orders may be cancelled and goods returned within 7 working days of receipt as long as they are returned to us unopened and undamaged.

Please call us on 0845 094 1857 or email sales@backsavergardentools.co.uk for a returns number prior to returning any goods. Ensure you include this number, together with your name, address and a contact telephone number, when returning the goods.

Returns must be sent back via a guaranteed traceable service to ensure their safe delivery. No liability can be accepted for returns if they are not despatched via this method.

If the goods are faulty, damaged or not as ordered, we will refund the cost of shipping. Otherwise you are liable for return shipping costs.

For all other returns, please see our Returns/Refund Policy.