Delivery Policy

Despatch dates/times

Orders are despatched daily Monday to Friday. Orders received before 2pm are despatched same day. Orders received after 2pm will be despatched the following working day.

Delivery locations

Orders are despatched from Unit 16, The Sidings, Station Road, Guiseley, Leeds, LS20 8BX to all destinations in the UK.

Delivery method and costs

Coil springs will be sent via Royal Mail /surface mail. All other goods are sent by UK Mail / DHL.

Tracking deliveries

Deliveries can be tracked via the Royal Mail (www.royalmail.co.uk) website. Contact Backsaver Garden Tools Ltd by calling 0845 094 1857 or emailing sales@backsavergardentools.co.uk for your tracking number.

Collections

Orders can be collected from Unit 16, The Sidings, Station Road, Guiseley, Leeds, LS20 8BX by prior arrangement.

Goods damaged in transit

Goods which you suspect may have been damaged in transit must be reported to us immediately by calling 0845 094 1857 and confirmed in writing within 48 hours by email to sales@backsavergardentools.co.uk or in writing to Unit 16, The Sidings, Station Road, Guiseley, Leeds, LS20 8BX. Full details of how to return damaged goods can be found in our Return/Refund Policy.

Recycling packaging material

Goods are despatched in mixed materials including cardboard paper and plastic. These can either be recycled or disposed of at your local waste recycling centre.